For purchases at mistore.se
(559467-9853)

Sales are made to private individuals, companies, associations, authorities, municipalities, and legal entities. We do not enter into agreements with minors (under 18 years of age) without the approval of a guardian.

All prices include Swedish VAT.

Shipping costs and any other fees are displayed at the checkout before the purchase is completed. Mistore only delivers to countries within the EU. 

All orders are placed via our website, mistore.se.
Orders placed via email or telephone are not accepted unless otherwise agreed upon. The customer is responsible for ensuring that address details and contact information are entered correctly. In the event of incorrect information resulting in the need to change the delivery, mistore.se may charge an additional fee corresponding to the cost of the shipping change. Therefore, please contact customer service immediately if you know that the details were not entered correctly when ordering.  

The seller may demand payment for the item from the time it is sent from the seller to the buyer. If the buyer uses a credit or debit card for payment, the seller may reserve the purchase amount on the card at the time of order. The card is charged on the same day the item is shipped. When paying by invoice, the invoice is issued to the buyer when the item is shipped. The payment deadline is stated on the invoice and is at least 14 days from receipt. Buyers under 18 years of age cannot pay by subsequent invoice.

Questions regarding actual purchases and ongoing orders are usually answered within 24 hours on weekdays via customer service

Delivery and Payment Methods

DHL Home Delivery
Mistore.se's default shipping option for larger packages that cannot be delivered to a service point. Delivery usually takes place within 1-3 business days when ordering before 12:00 PM, subject to high order volumes at mistore.se and DHL. (Please note that under special circumstances, home delivery may take an additional 1–2 days.) Home delivery takes place during the daytime between 08:00 AM and 05:00 PM. Your local DHL courier will notify you of the planned time via SMS. Remember to provide the correct phone number when ordering. Packages are scanned so you can track your delivery all the way, via email or directly at dhl.se. The recipient needs to sign for the delivery. 

DB Schenker - Delivery to DB Schenker pick-up point (ServicePoint)
The shipment is sent to the nearest Schenker agent based on the postal code. Free shipping is offered to pick-up points. Delivery usually takes place within 1-3 business days when ordering before 12:00 PM, subject to high order volumes at mistore.se and Schenker. Packages are scanned so you can track your delivery all the way, via email or directly at Schenker.se.  

DB Schenker - Home delivery to the front door/apartment door
Delivery usually takes place within 1-3 business days when ordering before 12:00 PM, subject to high order volumes at Mi Store and Schenker.

Home delivery takes place during the daytime between 08:00 AM and 05:00 PM. Your local Schenker agent will notify you of the planned time via SMS. Remember to provide the correct phone number when ordering. Packages are scanned so you can track your delivery all the way, via email or directly at Schenker.se. Please choose delivery to a pick-up point if you are unable to be home during the day. If you need to contact your local Schenker office, you can find contact details here.

Bring
Delivery usually takes place within 1-3 business days when ordering before 12:00 PM, subject to high order volumes at mistore.se and Bring. Home delivery takes place during the daytime between 08:00 AM and 05:00 PM. Your local Bring agent will notify you of the planned time via SMS. Remember to provide the correct phone number when ordering. Packages are scanned so you can track your delivery all the way, via email or directly at bring.se. 

 
Payment Methods

Card
Card payment takes place via the Klarna function and does not require a login or account with Klarna. 

Klarna
Klarna Checkout makes it easy, flexible, and safe for you to shop online. By answering a couple of questions, you identify yourself easily and can choose the payment method that suits you best. A feature of Klarna Checkout is that it separates purchase and payment. First, you confirm your purchase, and then you choose how you want to pay. Either with Klarna invoice, Klarna account, card, or bank transfer. Everything is equally secure.
Swish
Super easy for both payment and refunds should anything go wrong.

Uncollected/unreceived packages
In the event of uncollected packages at a service point or unreceived packages via home delivery, this is considered a cancellation of your order, and we reserve the right to charge you as the customer SEK 249 including VAT, or the actual return shipping cost in each specific case for larger packages. The fee is charged to cover return shipping and administrative handling. The fee is settled against already received payment or invoiced. 

Uncollected packages do not fall under the right of withdrawal.
Packages are usually kept at your service point for 10 days. The time is determined by the carrier, and Mistore cannot guarantee the exact time. Each carrier (delivery method above) will remind you as a customer via SMS/email to avoid your order being returned unintentionally.

Transport damage to goods
Visible damage to packaging should be reported directly to the carrier or service point upon receipt of the goods. Take a picture of the damage immediately when it is discovered to facilitate handling. Hidden transport damage must be reported within a maximum of 5 days. Transport damage reported after 5 days will not be processed.

Right of withdrawal/open purchase 

In accordance with the Distance Contracts Act, Mistore offers a 14-day right of withdrawal from the receipt of the product. Return the product with original packaging in the same condition as you received it.

Handling of Products and Depreciation 

If a product is returned in a condition that indicates it has been handled beyond what was necessary to determine its characteristics, Mistore reserves the right to demand compensation for depreciation. This compensation will correspond to the depreciation the product has suffered, depending on the customer's handling.

Shipping and Refund 

The customer is responsible for the cost of return shipping and must ensure that the product is sent back securely. It is strongly recommended to keep the receipt and tracking number for the return shipment. Refunds, excluding original shipping costs, are carried out within 14 days from the time the item is received by us, but often occur immediately upon receipt. 

Specific Product Return Conditions 

For certain categories of products, returns are not accepted if the packaging is broken. This is to ensure the product's hygiene and the customer's safety, as well as to be able to sell the product in new condition. 

• Kitchen products 
• Headphones 
• Hygiene items 

Handling of Errors and Complaints 

Customers are encouraged to immediately report any errors or defects in the product to Mistore. Complaints should be made within a reasonable time, ideally within 2 months of discovery. Mistore offers options such as repair, replacement, price reduction, or refund depending on the nature of the defect. The right to complain extends to three years from the receipt of the product. 

Exceptions to the Right of Withdrawal 

Certain products and services are exempt from the right of withdrawal, including services that have commenced with the customer's consent during the withdrawal period, and goods that, due to their nature, cannot be returned. 

Return Process 

When exercising the right of withdrawal and returning, order information must be sent with the shipment. Ideally, the delivery note that was sent to you as a customer, with the addition of the reason for the return. It is also fine to include a note that includes the order number and the reason for the return. 

Please note that all return shipments must be sent with direct delivery to the return address below. We do not collect goods sent via cash on delivery or registered packages to Service Points. 

Online purchases cannot be returned in a physical store/warehouse. 

Return Address: 

Reparero AB Furuviksringen 19, 302 44, Halmstad, Sweden 

All goods should be sent in such a way that safe transport can take place. The shipment should be sent as a business package, parcel, letter, or equivalent where Mi Store receives the goods sent to us. 

Remember that you are responsible for the transport to us. Therefore, keep the receipt with the tracking number. 

Shipping costs for the return are borne by you as the customer. 

Refunds are made no later than within 14 days after receipt of the goods, but are usually made immediately when the item has been received by us. The refund is made for the value of the item, excluding the cost of shipping. 

Complaint/Warranty For complaints and warranty matters, always contact us at Mistore before the goods are sent back. For complaints and warranty matters, we always cover the return shipping. The right of withdrawal and warranty are handled differently; therefore, the warranty certificate cannot be used for the right of withdrawal/open purchase.

Warranty

Applicable warranties for Xiaomi products:
Smartphones: 2-year warranty
Other products: 1-year warranty
Scooters and vacuum cleaners: 2-year warranty on the scooter and 6-month warranty on the battery
Unless otherwise stated, the warranty period is 1 year.

Outlet products class A = Same as regular products

Outlet products class B, C, D 6 months.


The warranty applies to functional defects that arise during the warranty period. Defects that have arisen during or after self-modification of the product's function and appearance are not covered by the warranty. The warranty also does not cover so-called handling errors, which include incorrectly set up products or accidental damage, for example, a broken display on a mobile phone that has been dropped, moisture damage, non-inflated tires, or software errors, etc.

Note that in the event of a confirmed non-warranty matter, an inspection fee of SEK 499 is charged if the customer wishes to have the product returned. If the customer chooses to scrap the product, no inspection fee is charged.


Right of Complaint
As a consumer, you have a statutory right of complaint for 3 years regarding original manufacturing defects. This right of complaint means that you can point out errors that were present at the time of purchase. The right of complaint applies to all products at Mistore. If you want to invoke your right of complaint, the burden of proof lies with you as the consumer. You therefore need to prove that the defect in the product can be traced back to the product's origin and did not arise due to wear and tear or external impact.

NOTE! In the event of a confirmed non-warranty matter, an inspection fee of SEK 499 is charged if the customer wishes to have the product returned. If the customer chooses to scrap the product, no inspection fee is charged.

Dispute / Force Majeure

In the event of a dispute with a private individual, it is Mistore's policy to follow the decision of the National Board for Consumer Disputes (ARN).
Contact ARN 08-50886000
Disputes between companies are normally resolved in a Swedish court.

Questions regarding actual purchases, ongoing cases, and ongoing complaints are answered within 48 hours on weekdays.

Customer Service

Postal address:
Reparero AB
Furuviksringen 19
302 44 Halmstad
Sweden

Force Majeure

In the event of natural disasters, war, labor market measures, government decisions, increased costs, non-deliveries from subcontractors, or comparable events beyond our control which could not reasonably have been foreseen and affected the entry into the agreement on our part, which means that we cannot fulfill our part, this constitutes grounds for release from our obligations to fulfill the agreement.

Commerceit AB (559467-9853)
Holds F-tax

Address:
Commerceit AB
Furuviksringen 19
302 44 Halmstad
Sweden

Email: service@mistore.se

mistore.se uses so-called cookies on the site. These cookies are intended to be able to maintain products in the shopping cart and for you to be able to complete purchases with us. See the manual for your web browser on how you can manage the use of cookies yourself.

Anti-spam policy.
mistore.se does not share users' email addresses, phone numbers, or other personal data with any other party. Mailings from us only occur if you as a customer have opted in to receive information from us in connection with purchases with us.

Personal Data/ GDPR

At mistore.se, we care about your privacy and follow the General Data Protection Regulation (GDPR) to ensure that we process your personal data in a responsible and legal manner. Here we explain how we collect and use your information in accordance with GDPR.

1) Clarity and transparency: We are open about which personal data we collect and how we use it. Below follow the different occasions when data is collected and what is collected.

2) Legal basis: We only collect personal data when we have a legal basis to do so. This can be consent from you, an agreement between us, a legal obligation, public interest, or our legitimate interest. We document and justify the legal basis for each collection of personal data.

3) Minimize collection: We only collect the personal data that is necessary to fulfill our obligations to you as a customer. This may include name, address, email address, phone number, and payment information. We strive not to collect more information than is needed to fulfill our obligations and improve your experience on mistore.se.

4) Limited storage time: We store your personal data only as long as it is necessary to fulfill the purposes for which the data was collected. When your data is no longer needed for these purposes, it is deleted in a secure manner.

5) Your rights: According to GDPR, you have the right to access, correct, restrict the processing of, and delete your personal data. You also have the right to object to the processing of your data and to appeal to the supervisory authority if you believe that we are not processing your personal data in accordance with GDPR. Contact our customer service if you wish to exercise any of these rights.

We at mistore.se take your privacy very seriously and work continuously to ensure that we process your personal data in a secure and legal manner. If you have questions about our handling of personal data or about GDPR, please contact our customer service.

Postal address: Furuviksringen 19, 302 44 Halmstad
Email: service@mistore.se
Organization number: 559467-9853

When do we process your personal data?
As a customer of ours at mistore.se, we process your personal data when you make purchases, contact us in any support matters, or are in contact with us in other ways. We specify below the occasions when this occurs:

Customer registration
When you register as a customer with us, we need certain information to be able to establish the agreement that is created between us in the event of an order. If we lack this information, there is a risk that we cannot proceed with the order.

Information we collect: First name, Last name, Company/organization, Email, Personal/org. number, VAT number, Address, Postal code, City, Country, Phone number.

Order placement
When an order is placed in our e-commerce, we receive the following information about you as a customer so that we can handle your order and the agreement that is established at the time of order in a correct manner.
Information we collect: IP address, Email, Personal/org. number, VAT number, Address, Company, First name, Last name, Address, Postal code, City, Phone number.

Facebook
We know that many of our both customers and potential customers move on platforms such as Facebook. When someone perceives us as interesting there, it is possible to provide their email address, which we can then use to continue communicating information about products that we hope will be interesting. By entering your email address, you give your consent to this. You can read more about how Facebook handles data and how you can adjust these settings here.
Information we collect: Email address

Newsletter
To be able to receive our newsletters, it is required that you have agreed to us sending these to you. You do this actively either by signing up for our mailing list on, for example, the start page, or by checking the box at the time of ordering that you want our mailings. You can at any time choose to no longer receive our newsletters, which you do by following the link for this in any of the mailings you have received.
Information we collect: Email address, language information

Any changes to our privacy policy

Mistore.se reserves the right to make changes to this Privacy Policy if necessary. If this would entail major changes that could affect you as a customer, we will of course ensure to communicate this to you.

Cookies

What is a cookie?

A cookie is a small text file containing information that is stored in your web browser by the sites you visit. There are different types of cookies, where some are necessary for the site you are visiting to function as well as possible, others are used to improve your experience on the site, and others are used to track user behavior on the site.

Information collected via cookies cannot be linked to you as an individual, but only to the IP address you are using.

How and why are cookies used on the site?

On our website, we use cookies for several purposes, but the main focus is to ensure that the experience for you as a customer is as good as possible, both in terms of functionality and usability. If we know what our users are interested in, it is easier for us to further adapt the site to our users' needs.

We use, among other things, functional cookies so that the site can remember what you have added to the shopping cart, even if you leave the site and come back again. If you log in while on our site, we use session cookies instead, which are cleared when the browser is closed.

We also use cookies for analysis, which collect statistics such as the number of users on the website and how users navigate around the site, which helps us in the continued development of our website. Cookies related to behavior on the site can also help us display more relevant information to you as a user. The tool used for data collection is Google Analytics. If you as a visitor wish to avoid being analyzed by Google Analytics, there is this tool from Google: https://tools.google.com/dlpage/gaoptout

We use so-called pixel tags/pixels on our website. Information from the pixels is used to measure and optimize advertising on social media. Examples of use cases include how many people have clicked on a Facebook ad from mistore.se to visit a page on our website, or how many people come from a Facebook ad and purchase a product. Mistore.se cannot see which individual persons have clicked on an ad or other personal data linked to unique users. Mistore.se also uses retargeting, which means that people who have shown interest in certain pages on our website may receive ads adapted based on the pages they have visited. You manage the settings for this yourself while logged into your Facebook account.

How do you disable cookies?

Blocking cookies entirely may mean that the sites you visit do not behave as intended, as certain important functions, as previously mentioned, are handled specifically via cookies. If you still want to block cookies, there are guides for this on the following pages for each respective browser:

Cookie settings in Chrome

Cookie settings in Firefox

Cookie settings in Internet Explorer

Cookie settings in Safari

If you want to be able to use our website without risking affecting the functionality of the site itself, there is the option to browse in private mode. Your cookies are then not saved after you have closed the browser. Private mode is called different things in different browsers: "Incognito window" (Chrome), "Private window" (Safari and Firefox), and "InPrivate window" (Microsoft Edge).