Terms and Conditions for Businesses

Terms and Conditions for B2B – mistore.se

This applies to purchases made via our B2B environment with a manually set up account and being logged in. This does not apply if you have purchased products as usual at the Mistore checkout.

1. Ordering

The customer is responsible for ensuring that correct company information, delivery address, and contact details are provided when ordering. A correct mobile number is required as carriers notify of delivery via SMS.

An order becomes binding once it has been registered in our system. Once picking or delivery has commenced, the order can generally not be changed or cancelled. Any change requests made after handling has started may incur extra costs according to the current price list.

Orders are shipped with the sender: Commerceit AB, not Mistore

2. Prices

All prices are shown by default including Swedish VAT.
Shipping costs and other fees are displayed at the checkout before purchase. Discount codes and loyalty programs are NOT valid for B2B customers. Mistore reserves the right to adjust and decline orders with incorrect prices, with information sent to the customer.

3. Payment Terms

The following payment methods are offered for B2B:

  • Card payment

  • Swish

  • 30-day invoice via Billie (B2B credit check applied)

In the event of late payment, default interest is added according to the Swedish Interest Act, as well as any reminder fees.

Retention of title: The product remains the property of Mistore until full payment has been received.

4. Delivery

Delivery methods

Mistore uses the following carriers. In order to offer the most attractive prices, shipping is charged separately to you, our B2B customers, instead of free shipping. Shipping prices are charged at the checkout.

  • DHL – home delivery or terminal/pick-up point

  • DB Schenker – pick-up point or home delivery

  • Bring – home delivery

  • Postnord - P.O. Box and home delivery

Deliveries normally take place within 1–3 business days within Sweden for orders placed before 12:00 PM.
Deviations may occur during periods of high volume.

The customer is responsible for providing a correct delivery address and ensuring that someone is available to receive the goods during the delivery time.

Transport damage

  • Visible damage must be reported directly to the pick-up point/carrier upon receipt.

  • Hidden damage must be reported to us within 10 days.

  • Packaging and wrapping should be saved for any potential investigation.

5. Unclaimed shipments

Unclaimed deliveries or uncollected packages will be charged 300 SEK excluding VAT (shipping, return shipping, and handling).
For bulky goods, the cost is charged according to the carrier's rate.

6. Returns and RMA

Returns are only accepted after approval and agreement.

Contact: b2b@mistore.se 

Returns without approval will not be processed.

Return address:

Reparero AB
Furuviksringen 19
302 44 Halmstad
Sweden

Returns must be sent as a business parcel directly to the address above.
Returns to pick-up points are not accepted.
The customer is responsible for the return transport unless otherwise agreed.

Refunds or crediting normally take place within 30 days after the return has been received and approved.

7. Warranty – Xiaomi & Redmi

The following warranty periods apply via Xiaomi's service partner Conmodo unless otherwise stated:

Product category Warranty
Smartphones 2 years
Other products 1 year
Scooters & vacuum cleaners 2 years on product, 6 months on battery
If not specified 1 year

Other brands:
Contact b2b@mistore.se for exact warranty terms for other brands you purchase and warranty matters.

For Xiaomi/Redmi, mobile phones, scooters, and vacuum cleaners, book directly in the Conmodo portal https://www.conmodo.com/sv; for other products, contact b2b@mistore.se

8. Complaints

For complaints via us and not Conmodo, the following must be stated:

  • Item/SKU

  • Serial number

  • Clear description of the fault

In the event of DOA (Dead on Arrival), a complaint must be made within 10 business days from delivery.

If the product is tested and no fault is found, an inspection fee of 499 SEK may be charged.

9. Dispute and Force Majeure

Mistore complies with Swedish law.
Disputes with business customers are handled in a Swedish court.

Mistore is not responsible for delays or obstacles caused by circumstances beyond our control, such as natural disasters, strikes, transport disruptions, or supplier issues.

10. GDPR and personal data

Mistore processes personal data in accordance with GDPR.
Personal data is used solely for managing orders, deliveries, and customer support.

The full privacy policy is available at mistore.se.

11. Cookies

Mistore uses cookies for functionality, analysis, and improved user experience.
More information is available in our cookie policy.