Delivery & Parcel Shipping

Delivery times

  • Order processing time: Orders are processed Monday–Friday. Orders placed before 12:00 PM usually begin processing the same business day.
  • Standard delivery: Usually within 1–4 business days.
  • Heavy shipments, 36–50 kg: Usually within 4–7 business days.
  • Delivery area: This delivery policy applies to orders on mistore.se with delivery within Sweden.
  • Delivery times are calculated in business days and do not include weekends or public holidays.
  • During promotions, holidays, or periods of high demand, delivery may take longer.

Shipping cost

We offer free standard shipping on orders over 700 SEK.

For standard orders under 700 SEK, the applicable shipping cost is displayed at checkout before the order is finalized.

Heavy shipments weighing 36–50 kg have a shipping cost of 299 SEK, regardless of order value.

The available shipping method and final shipping cost are always displayed at checkout before payment.

Delivery options

Available delivery options depend on the delivery address as well as the package size and weight.

Orders can be sent via, for example, DHL, DB Schenker, Bring, or another available carrier and can be delivered:

  • to a pickup point or ServicePoint,
  • to a parcel locker where offered,
  • or as home delivery.

For heavy or bulky products, special home delivery or freight transport may be used.

Home delivery and heavy shipments

Larger or heavier products can be delivered directly to the customer's address.

For shipments of 36–50 kg, the shipping cost is 299 SEK and the standard delivery time is 4–7 business days.

The carrier may contact the recipient via SMS, email, or telephone with information about the delivery. For certain deliveries, the recipient may need to be available or sign for the shipment.

Tracking

Once your order has shipped, you will normally receive a tracking number or a tracking link via email or SMS.

Tracking is provided through the carrier used for the order.

Uncollected or undelivered packages

If a package is not collected within the carrier's holding period, or if a home delivery cannot be completed and the shipment is returned to us, the customer may be charged the actual cost of return shipping and handling.

Failing to collect a package does not automatically count as exercising your right of withdrawal.

Transport damage

Please inspect the package when you receive it.

  • Visible transport damage: Report the damage directly to the driver or pickup point if possible.
  • Hidden transport damage: Contact us as soon as possible and preferably within 5 days of receipt.
  • We recommend taking photos of the package, the packaging, the shipping label, and the damaged product.

Contact

Email: service@mistore.se

Warehouse and office address:
Mistore
Furuviksringen 19
302 44 Halmstad
Sweden