Shipping & Parcel Delivery

Delivery Times

  • Order processing: Orders are processed Monday to Friday. Orders placed before 12:00 are normally processed from the same business day.
  • Standard delivery: Usually within 1–4 business days.
  • Heavy shipments, 36–50 kg: Usually within 4–7 business days.
  • This shipping policy applies to orders placed on mistore.se for delivery within Sweden.
  • Business days exclude weekends and public holidays.
  • Delivery may take longer during campaigns, holidays or periods of unusually high order volume.

Shipping Costs

We offer free standard shipping on orders over SEK 700.

For standard orders below SEK 700, the applicable shipping charge is displayed at checkout.

Heavy shipments weighing 36–50 kg are subject to a shipping charge of SEK 299, regardless of the order value.

The available shipping method and final shipping charge are always displayed at checkout before payment.

Delivery Options

Available delivery methods depend on the delivery address and the size and weight of the parcel.

Orders may be shipped by DHL, DB Schenker, Bring or another available carrier, with delivery:

  • to a service point,
  • to a parcel locker where available,
  • or directly to the customer's address.

Large or heavy products may require a dedicated home-delivery or freight service.

Home Delivery and Heavy Shipments

Large or heavy products may be delivered directly to the customer's address.

For shipments weighing 36–50 kg, the shipping charge is SEK 299 and the normal delivery time is 4–7 business days.

The carrier may contact the recipient by SMS, email or telephone regarding delivery. Some deliveries may require the recipient to be available or to sign for the shipment.

Tracking

Once the order has been dispatched, you will normally receive a tracking number or tracking link by email or SMS.

Uncollected or Undeliverable Parcels

If a parcel is not collected within the carrier's collection period, or a home delivery cannot be completed and the shipment is returned to us, the customer may be charged the actual return shipping and handling costs.

Failing to collect a parcel does not automatically constitute exercising the right of withdrawal.

Transport Damage

Please inspect the parcel when receiving it.

  • Visible transport damage: Report it immediately to the driver or service point where possible.
  • Hidden transport damage: Contact us as soon as possible, preferably within 5 days of delivery.
  • Please take photographs of the parcel, packaging, shipping label and damaged product.

Contact

Email: service@mistore.se

Warehouse and office address:
Mistore
Furuviksringen 19
302 44 Halmstad
Sweden